your privacy

At Lady Darwin Design & The Design Destination we are committed to protecting your privacy as a visitor to our website and or subscriber to our newsletter. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully. 

We want you to feel confident using our website and know that at any time you can choose to unsubscribe or no longer receive any commercial or promotional emails you have signed up for simply by using the link in the footer of any email you receive from us, or by sending an email direct to design@ladydarwin.com.au

You also will be given the opportunity, in any commercial e-mail (via Mailchimp or similar provider) that we send to you, to opt out of receiving such messages in the future by clicking the unsubscribe button.

Storage and security of your information

We respect the privacy of our website visitors and subscribers. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us when you fill in a form and subscribe to our newsletter (“Personal Data”).

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with the GDPR and our privacy standards as described in this privacy policy. Please contact us if you require specific details.

Website

Our website runs on the WordPress platform. wordrpress obtain may information when you visit our website for Analytics by using cookies. A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

FINANCIAL INFORMATION

We may use financial information or payment method to process payment for any purchases made on our website, enrol you in a discount, rebate, and other programs only in which you elect to participate, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

We use Stripe as our online payment gateway. Find out more about Stripe payments here  

Newsletter

If you subscribe to our newsletter, your information is held by Mailchimp who controls the mail outs of our blog posts and other marketing communication. You can review your details and unsubscribe at any time by clicking on the links at the bottom of our emails. 
Find out more about Mailchimp privacy policy here and their Cookie policy here.


HOW WE USE THE INFORMATION WE COLLECT

We may use information that we collect about you to:

  • deliver the products and services that you have requested;
  • manage your account and provide you with customer support;
  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content
  • communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, or other third parties
  • develop and display content and advertising tailored to your interests on our site and other sites
  • verify your eligibility and deliver prizes in connection with contests and sweepstakes
  • enforce our terms and conditions
  • manage our business
  • perform functions as otherwise described to you at the time of collection.
  • Please review “Your choices about collection and use of your information” below.

WHO DO WE SHARE YOUR INFORMATION WITH

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services.

Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

  • Authorised service providers

We may share your personal information with our authorised service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

  • Business partners

When you make purchases, bookings or engage in promotions offered through our website, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, or contests. When you elect to engage in a particular merchant’s offer or program, you authorise us to provide your email address and other information to that merchant.

We also may disclose your information in these other situations: 

  •  When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.

THIRD-PARTY WEBSITES

There may be places on our website where you may click on a link to access other websites / products that do not operate under this Privacy Policy. For example, if you click on an advertisement or a search result on our website, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the web page you are visiting.

  • These entities or their servers may be located either inside or outside Australia.

We want you to feel confident using our website to do business. However please be aware no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information such as credit card details through insecure email providers.

If you have any questions or comments, or if you have a concern about the way in which we have handled any privacy matter, please email us at design@ladydarwin.com.au